Customers Terms & Conditions

1. Introduction

These Customer Terms & Conditions govern your use of the Locafy platform ("we", "us", or "our"). By using our website or mobile application, making a purchase, or interacting with our services, you agree to abide by these terms.

2. Account Registration

2.1 You must be at least 18 years old or have parental consent to use our platform.
2.2 You are responsible for maintaining the confidentiality of your account credentials.
2.3 You must provide accurate and complete information during registration.

3. Orders and Payments

3.1 By placing an order, you confirm that all provided information is accurate and you are authorized to use the payment method.
3.2 Orders are subject to product availability and acceptance.
3.3 We reserve the right to cancel or limit quantities purchased per person or address.

4. Shipping and Delivery

4.1 Orders are typically processed within 1-3 business days.
4.2 Standard delivery time is 1-3 business days after processing.
4.3 Shipping fees are calculated based on your location and payment option.
Note: Delivery times may vary due to location, holidays, or force majeure.

5. Returns and Exchanges

5.1 Products can only be returned if unworn, unwashed, undamaged, and with all tags attached.
5.2 Returns are not accepted for discounted items, swimwear, accessories, beauty products, or candles.
5.3 Return requests must be submitted within 14 days of delivery.
5.4 Return shipping costs are borne by the customer.
Note: Subject to change during peak seasons or force majeure.

6. Customer Support and Complaints

6.1 If you encounter any issues, you may file a complaint via email, phone, or social media.
6.2 Provide order number, full name, and description (including photos if applicable).
6.3 We aim to respond within 5-7 business days.

7. Promotions and Discounts

7.1 All promotions must be clearly stated and valid for the indicated time period.
7.2 Coupon codes must be valid and redeemable.
7.3 Promotions are subject to availability and may be withdrawn without notice.

8. Acceptable Use

8.1 You may not use the platform for any unlawful, abusive, fraudulent, or harmful activity.
8.2 You may not submit false reviews or manipulate platform features.

9. Intellectual Property

9.1 All content on Locafy, including images, text, and logos, is protected by intellectual property laws.
9.2 You may not reproduce or exploit any part of the service without written consent.

10. Limitation of Liability

10.1 Locafy is not liable for indirect or consequential damages related to your use of the platform or products purchased.
10.2 We do not guarantee uninterrupted or error-free service.

11. Changes to Terms

11.1 We may update these Terms & Conditions at any time.
11.2 Continued use of the platform after updates constitutes acceptance.
Note: Subject to change during peak seasons or force majeure.

12. Governing Law

These terms shall be governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of Egyptian courts.

Last Updated: 26-6-2025

Sellers Terms & Conditions

1. Introduction

These Seller Terms & Conditions outline the responsibilities, rights, and obligations of Sellers ('you') on the Locafy platform ('we', 'our', or 'Locafy'). By registering or applying as a Seller, you agree to comply with the terms outlined below. These terms aim to ensure a fair, professional, and efficient relationship between Locafy and all registered sellers.

2. Seller Eligibility

2.1 Sellers must be officially registered as individuals or businesses and must operate within Cairo, Egypt.
2.2 Products submitted for listing must target youth and young adults aged 12–25, aligning with Locafy’s fashion-focused niche.
2.3 Sellers are required to maintain an active online presence, such as a branded Instagram page or website.
2.4 All seller applications are subject to quality-based review and must meet Locafy’s branding, product relevance, and aesthetic criteria before approval.

3. Product Listings

3.1 All product information submitted (title, description, specifications, and images) must be truthful, professional, and relevant to the target audience.
3.2 Inventory levels must be updated on a daily basis to ensure accuracy across the platform. Repeated stock-outs or listing of unavailable items may result in penalties.
3.3 Listings that do not comply with Locafy’s product or content policies (e.g., counterfeit items, poor-quality images, inappropriate language) may be removed without notice.

4. Commission and Payments

4.1 Locafy will deduct a 15% commission from every completed transaction. During the onboarding phase (first 6 months), a 0% commission incentive is applied to encourage adoption.
4.2 Payment settlements are made every two weeks. Payouts will be processed via the seller’s registered payment method. Refunds, returns, chargebacks, and related service fees will be deducted from the total amount due.
4.3 Sellers must ensure that their banking or payment details remain accurate and up-to-date to avoid payment delays.

5. Logistics and Fulfillment

5.1 Locafy partners with an external fulfillment center to manage packaging, labeling, and delivery. All shipping is centralized to maintain consistency and efficiency.
5.2 Sellers must deliver the confirmed inventory to Locafy’s assigned warehouse or fulfillment hub within the agreed time window.
5.3 Locafy reserves the right to suspend seller operations or apply penalties in the event of delayed inventory handover, delivery mismatches, or repeated logistic failures.

6. Returns and Customer Support

6.1 Locafy handles all customer communications, inquiries, and complaints through its support team.
6.2 Products are eligible for return only if they arrive damaged, defective, or inconsistent with the listed description.
6.3 Sellers must acknowledge and resolve any stock or product-related issues within 24 hours of Locafy’s inquiry. Failure to cooperate may lead to account restrictions.

7. Content Usage and Price Policy

7.1 Locafy may reuse product images, descriptions, or marketing materials provided by the seller in advertisements, social media campaigns, and other promotional efforts.
7.2 Sellers agree not to price the same products higher on Locafy than on their own digital platforms or other marketplaces. Locafy reserves the right to audit listings to ensure fair pricing.

8. Suspension and Termination

8.1 Locafy may temporarily suspend or permanently terminate a seller’s account in case of repeated customer complaints, inventory issues, violations of platform policies, or suspicious/fraudulent activity.
8.2 Sellers may terminate their participation in the platform by submitting a written termination notice at least 14 days in advance.
8.3 Upon termination, all remaining obligations including delivery of pending orders, payment reconciliations, and return resolutions must be fulfilled.

9. Confidentiality

9.1 Sellers must maintain the confidentiality of sensitive information including customer data, platform analytics, and internal communications. Any disclosure of such information without prior written consent from Locafy is strictly prohibited.

10. Governing Law

10.1 These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of Egyptian courts.

11. Policy Updates

11.1 Locafy reserves the right to update or modify these Seller Terms & Conditions at any time. Significant changes will be communicated via email or dashboard notifications.
Note: Subject to change during peak seasons or in cases of force majeure.

Last Updated: 26-6-2025