Support
Frequently Asked Questions
Find quick answers about shipping, delivery, returns, exchanges, payment methods, discounts, and customer support for Locafy Egypt.
Category
Shipping & Delivery
10 Questions
How can I track my order?
Once your order is shipped, you will receive an email containing your tracking number and a direct tracking link.
How long does delivery take?
Delivery within Cairo usually takes 2–4 business days. For other areas, delivery generally takes 4–7 business days.
Can I modify or cancel my order?
Yes. Orders may be modified or canceled within the first hour after confirmation by contacting our support team.
Is delivery free?
No. Shipping fees depend on your location and are clearly displayed during checkout.
Do you deliver to all governorates?
Yes. We deliver across all governorates in Egypt through our shipping partners.
What happens if I’m not available?
The courier will attempt delivery up to 3 times. After that, the shipment may be canceled and additional fees may apply.
Can I change the delivery address after shipping?
Yes, but extra fees may apply because the request is treated as a new shipment adjustment.
Can I ship to a different address?
Yes. You can choose an alternative delivery address during checkout.
Can you ship fragile items?
Yes. Fragile items can be shipped using special packaging, and an additional fee may apply.
What if the product is damaged?
Please refuse the order immediately upon delivery, and we will arrange a refund or replacement.
Category
Returns & Exchanges
4 Questions
What is your return policy?
Products can be returned within 14 days, provided they are in their original condition.
Do I get a full refund?
Yes. A full refund is available when the item is returned properly, excluding shipping costs where applicable.
Can I exchange a product?
Yes. Products may be exchanged within 14 days if they are unused and in original condition.
Are there fees for exchange?
Exchange is free, but shipping charges for the exchange order are paid by the customer.
Category
Payment & Offers
4 Questions
What payment methods are available?
We accept cash on delivery, Visa, MasterCard, and approved e-wallets.
Can I use a discount code?
Yes. You can apply a valid discount code during checkout.
Can I use multiple discount codes?
No. Only one discount code may be used per order.
Are prices inclusive of tax?
Yes. All listed prices include VAT unless otherwise stated.
Category
Customer Service
3 Questions
How can I contact support?
You can contact our support team via WhatsApp, phone, or email using the details shown on the contact page.
When will I get a reply?
We typically reply within 30 minutes during working hours, from 10:00 AM to 10:00 PM.
Can I give feedback or complaints?
Yes. We welcome all feedback, suggestions, and complaints to help improve your experience.
