Shipping & Delivery
• How can I track my order?
Once your order is shipped, you’ll receive an email with the tracking number and a direct link.
• How long does delivery take?
Delivery within Cairo takes 2-4 business days. Other areas: 4-7 business days.
• Can I modify or cancel my order?
Yes, within the first hour of confirmation by contacting support.
• Is delivery free?
No, shipping fees are based on your location and shown at checkout.
• Do you deliver to all governorates?
Yes, we deliver across all Egypt through our shipping partners.
• What happens if I’m not available?
Courier tries 3 times, then shipment is canceled and fees may apply.
• Can I change the delivery address after shipping?
Yes, but extra fees apply as it is treated as a new shipment.
• Can I ship to a different address?
Yes, you can choose an alternative address at checkout.
• Can you ship fragile items?
Yes, using special packaging with an extra fee.
• What if the product is damaged?
Refuse the order immediately and we’ll refund or replace it.
Returns & Exchanges
• What is your return policy?
Products can be returned within 14 days in original condition.
• Do I get a full refund?
Yes, excluding shipping costs if the item is returned properly.
• Can I exchange a product?
Yes, within 14 days if unused and in original condition.
• Are there fees for exchange?
Exchange is free, but shipping is paid by the customer.
Payment & Offers
• What payment methods are available?
Cash on delivery, Visa, MasterCard, and e-wallets.
• Can I use a discount code?
Yes, apply it at checkout.
• Can I use multiple discount codes?
No, only one code is allowed per order.
• Are prices inclusive of tax?
Yes, VAT is included in all listed prices.
Customer Service
• How can I contact support?
Via WhatsApp, phone, or email shown on the contact page.
• When will I get a reply?
We reply within 30 mins during working hours (10am–10pm).
• Can I give feedback or complaints?
Yes! We welcome all suggestions.
